Frequently asked questions.
Everything you need to know about ordering from Rowan Huxley — from shipping and returns to product care and checkout.
Packed with care
Every order is prepared carefully before it leaves our store.
Premium everyday pieces
Accessories chosen for refined style, comfort, and daily wear.
30-day returns
Eligible items may be returned within 30 days.
Secure checkout
Payments are processed through Shopify’s secure checkout.
Shipping & Delivery
How much does shipping cost? +
Shipping within the United States is $4.99. International shipping is $8.99.
Do you ship internationally? +
Yes. Rowan Huxley ships internationally for a flat shipping rate of $8.99.
International delivery times can vary depending on the destination country and local carrier processing.
When will my order be packed? +
Each order is prepared with care before it leaves our store. Once your order is placed, it will move into processing and packing before shipment.
Will I receive tracking? +
When tracking is available, your tracking details will be sent to the email address used at checkout.
Returns & Refunds
What is your return policy? +
Eligible items may be returned within 30 days. Items should be unused, in their original condition, and returned with any included packaging or accessories when applicable.
How do I start a return? +
Contact our support team with your order number and the email address used at checkout. We will guide you through the return process.
When will I receive my refund? +
Once an eligible return has been received and reviewed, your refund will be processed back to your original payment method. Bank and payment-provider timelines may vary.
What if my order arrives damaged or incorrect? +
If something arrives damaged or incorrect, contact us as soon as possible with your order number and clear photos of the issue so we can help make it right.
Orders & Checkout
Is checkout secure? +
Yes. Checkout is processed securely through Shopify, helping protect your payment information throughout the transaction.
Can I change or cancel my order after placing it? +
If you need to change or cancel an order, contact us as quickly as possible. We cannot guarantee changes once an order has started processing, but we will do our best to help.
I entered the wrong shipping address. What should I do? +
Please contact us immediately with your order number and the correct address. Address changes may not be possible once the order has been processed or shipped.
What payment methods can I use? +
Available payment methods are shown at checkout. Payments are handled through Shopify’s secure checkout experience.
Products & Care
What kind of products does Rowan Huxley sell? +
Rowan Huxley offers refined accessories designed for everyday luxury, including sunglasses, handbags, watches, and statement pieces selected for a polished modern wardrobe.
How should I care for my accessories? +
Keep your accessories stored safely when not in use. Avoid excessive moisture, rough handling, harsh chemicals, and prolonged exposure to direct heat where possible.
Are colors exactly the same as the photos? +
We aim to show products as accurately as possible. Slight color differences may occur due to screen settings, lighting, and photography conditions.
Are your products suitable for gifting? +
Yes. Rowan Huxley pieces are designed to feel elevated and thoughtful, making them a polished option for everyday gifting.
Still need help?
Our support team is here to help with order questions, returns, shipping details, and anything else you need before or after checkout.
Contact support